Your personal data will be used to process this payment. Learn more - privacy policy.
Effective from: 21.07.2025.
Data Controller: SIA “Medikom Latvia”, registration No. 40103455640, legal address: Rīga, Mūkusalas Street 72B, LV-1004
1. Service Description The remote neurosurgeon consultation is a paid healthcare service provided remotely and online. The patient submits their health information and examination results via the patient portal. During the consultation, professional recommendations are provided remotely based on the information and documentation submitted by the patient.
2. The client can choose the following services:
- Second opinion – an independent medical specialist’s assessment or conclusion regarding a previously received diagnosis or treatment.
Service price: remote neurosurgeon consultation – second opinion: EUR 50.00
The response is provided within 3 working days after completing the questionnaire (form).
3. Procedure for obtaining a consultation
- Choose a Service
- Choose a Specialist
- Make a payment:
- Internet banks: Swedbank, SEB, Citadele, Luminor, Revolut
- Bank cards: VISA, Mastercard
- Payment processing is provided by EveryPay in cooperation with partner banks.
- Authenticates with Smart-ID or eSignature.
- Fill out the consultation questionnaire and attach the necessary documents
- Saņem speciālista atbildi e-pastā 3 darba dienu laikā.
4. Payments
Payments are processed through the EveryPay payment platform using SSL encryption.
After a successful payment, the client receives a confirmation by e-mail. All payments are made in euros. Prices are indicated with VAT included.
5. Right of Withdrawal
In accordance with Paragraph 22 of the Consumer Rights Protection Law (PTAL) and Cabinet Regulation No. 255 “Regulations on Distance Contracts,” the Customer has no right of withdrawalbecause the service is provided remotely and is initiated immediately after the client's consent.
6. Client's duties and responsibilities
- The client undertakes to provide true, accurate, and complete information in the questionnaire.
- If the client knowingly provides misleading or false information, the service provider reserves the right to refuse or cancel the consultation without compensation.
- If the client maliciously uses the system, including registering with a false identity or violating the rules, the service provider reserves the right to block access.
7. Limitation of Liability
- The consultation provided is informative and does not replace a face-to-face doctor's examination or emergency medical assistance.
- The service provider is not liable for any consequences if the client bases decisions solely on the remote consultation.
- The service provider is not responsible for delays in the consultation if they are caused by technical issues or external circumstances.
8. Force MajeureForce Majeure)
The service provider is not liable for service unavailability if it is caused by extraordinary circumstances beyond the company's control (e.g., technical disruptions, hacker attacks, war, pandemics, government regulations, etc.).
9. Data Protection
Personal data is processed in accordance with the Privacy Policy, including sensitive data (such as health information, personal identification number, etc.), which is stored securely and only for as long as necessary.
10. Acceptance of Terms and Conditions
By making a payment and continuing the consultation process, the client irrevocably confirms that they have read and fully agree to these terms.
CONTACT US
If you need help, please contact our customer coordinator by email info@brainandspine.health or call by phone 29402386from Monday to Friday (excluding public holidays), from 10:00 AM to 4:00 PM
